TERMS AND
CONDITIONS
Electronic Innovations & Research is committed to eliminating unknowns
wherever possible. For this to be successful we require
the full co-operation of our clients in regard to a free
flow of information on the content and design of their
webpage. The following conditions apply to the EI&R
guarantee of a fixed price and a fixed delivery time for
our websites:
- These
guarantees only apply to those preferences and
requests made by the customer and agreed on with that
customers assigned EI&R representative, prior to the
commencement of that websites construction.
- The time
guarantee, and where additional fee's apply, the price
guarantee, will be deemed void if the customer makes
further requests once website construction has
commenced.
- If the customer
does not make any
further website
requests once construction
has commenced, and
EI&R is unable to
fulfill its obligation
of completion within
two weeks of commencement,
EI&R will forgo 50%
of the construction
fee from that customer.
Although the construction
fee is waived, maintenance
costs will still
apply.
- The two
weeks for completion will start from the day that all
preferences are agreed on and construction commences.
Two weeks from commencement date will include weekends
but exclude public holidays. The two weeks will also
exclude one week from Christmas day, the 25th of
December to the 1st of January.
- At no time
does EI&R claim that prices will be fixed for custom
graphic design, photography and/or branding. The
priced packages include only those services within
that package as outlined, and any additional requests
may or may not incur additional fee's.
Electronic Innovations & Research employs a 30 day money back guarantee on all
website design and construction excluding:
- All custom
graphic design where the services of a professional
graphic designer are required.
- All custom
branding and letterhead design where the services of a
professional graphic designer are required.
- All custom
photographic design work where the services of a
professional photographer are required.
- Alterations
to existing sites charged at the applicable hourly
rate are not refundable.
- Marketing
consultations in regard to advertising on both the
internet and traditional format (eg. Newspapers) are
not refundable.
Electronic Innovations & Research will make every effort possible to fulfill its
obligations and ensure customer satisfaction within its
power. We are confident that with the processes in place
we are capable of fulfilling any customer's needs within
the above
framework.
