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Frequently Asked
Questions |
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- Why are your prices so
low?
EI&R employs a business plan aimed at
getting the job done without wasting time in areas
where we believe streamlining can be achieved. Through
the systems EI&R has in place, we can produce a product
with fewer man hours and the same result.
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- What if I don't like the final
result?
EI&R will use all details provided by
our clients from both documentation and noted
conversational requests completed prior to site
construction. Clients can take as long as they like in
completing this preliminary stage, but after
construction is complete the alteration fee's will
apply beyond the free monthly support to that account
and the 1 week post completion adjustment frame.
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- Can I change anything I like once
the site is complete?
Yes. Any features within
your site are fully flexible and can be altered within
the EI&R framework at no charge within the 1st week
operational, or at the hourly rate after the first
week has lapsed.
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- Can I upgrade my account once
construction is complete?
Yes. Changing your
plan up from express to ecommerce is a simple process
involving the input of your products into your site
and activating the shopping cart. This will be charged
at the hourly alteration rates.
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- Can I downgrade my account once
construction is complete?
Yes. But changing
your plan down from ecommerce to express will involve
removal of products. Ensure this is what you want, as
once they are removed they must be mannually
re-enetered at your expense.
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- Why do I have to pay an ongoing
fee?
This is to cover the cost of maintaining
your website 'space' on the internet. This can be
thought of as the rent for your site. Within this fee
are services as outlined in the 'Maintenance Details'
page under 'Prices'. The larger fee's apply due to
increased maintenance and inclusions on larger
ecommerce facilities.
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- Can I get a refund if I am still
not satisfied?
Preferably you would cancel your
order at any time before site construction commences
as this stage is time consuming and laboursome. EI&R
does understand that circumstances change, therefore
we offer a 30 day money back guarantee from
construction commencement.
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- How much of the work is done
in-house?
EI&R employs staff at all levels of
the design and construction process. Maintenance and
level 3 programming of back office is carried out by
our American partner. Level 1 and 2 support is based
in Australia.
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- What makes EI&R different from
other web developers?
EI&R strives for efficient
use of man hours then passing on these savings to our
clients. The aim is for a turnaround within two week's
of preference submission. Other developers happpily
spend several weeks designing and customising a
product that will cost the customer tens of thousands
of dollars. We think there is a better way.
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